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American Airways has the worst shopper service of all airlines I have Utilized in my sixty three yrs. My wife’s anniversary earrings ended up stolen from her suitcase on June twenty, 2013 and Shopper service has REFUSED to Speak to us back following reporting the thief the working day it transpired.
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Ps I also mailed a complaint to AA through their wed site and made an effort to take care of this problem and I in no way received a reaction. Just An additional fictitious activity offered you by American
hardly ever ever acquired this kind of weak service and an organization that simply doesn’t treatment about there paying out buyers
I'd a very difficult expertise now trying to reserve an easy excursion for my wife And that i from phx to sfo. In the beginning your web site explained their ended up no flights. I modified browsers and acquired close to the finish from the reserving but sad to say entered my spouse’s advantage variety Erroneous and the location wouldn't let me adjust it. When i went back to start out yet again it had exactly the same wrong range and wouldn't let me proceed. I then went to a 3rd browser acquired all of the method to the end and the price for overall economy mentor arrived up $4258.
I’m really dissatisfied that your Airline has interjected its organization inside a socio-political challenge regarding the current Invoice signed into legislation by our Governor. What you may have interpreted as “discrimination†towards the LGBT Local community is simply a bill guaranteeing “equivalent legal rights†for all.
If I'm able to try this, why can’t do this? Below’s a recommendation. For the reason that agents are not able to see USAIR, Why don't you provide them with usage of the net to allow them to see obtainable USAIR flights? There were a number of USAIR flights that might have cared for a minimum of fifty percent of the individuals who needed to flights.
No gate supervisor on scene. Nevertheless not telling the gang on the gate a detail. When. I asked was advised the flight experienced boarded although not taken off. But no rationalization as to why. It’s not a climate point and the flight has actually been recreated.
I am 77 calendar year aged I program this excellent holiday with my daughter to show her our heritage in Chile, we paid Pretty much $3000.00, we flew to South America Chile on 12/27-01/06/2016, then the nightmare commenced the fly from Miami to Santiago scl , we seat within the runway for two hrs as a result of baggage delayed, the pilot stated it was dilemma with not enough worker to load the plane AA957 with baggage. then our seats difficulty: seat 41A , my daughter Television set was broken, my seat 41B my arms had been damaged, wouldn’t move up, so and Once i ought to visit the bathroom I couldn’t get up, due to the fact I have Diabetic issues I ought to visit the lavatory that is why I took the end seat when I tried to climbing above the arm I Reduce my leg and was bleeding. I request the flight attendant for help, she was no help in any way. my daughter tried to help me by climbing above me given that we couldn’t get any help. she slip and fell on both arms attempting to climb around me and bruised The within of her legs seriously poor. We've got pics of her leg and my leg appear to be elephant ft, allow me to show you it damage so terrible I cried in the discomfort, The full two weeks in Chile I'd to order sneaker 1 measurement greater since my feet had been so swollen and my daughter couldn’t have on her bathing accommodate considering the fact that the inside of her leg had been all bruised up.
scheduling reference MKFCFC I'm addressing this letter to you to specific my dissatisfaction about your services regarding the flights referred to previously mentioned.
The definition of client service at American Airlines just isn't described in almost any regarded phrases. It doesn't handle The client or suggest any service at all. My daughter, touring solo, had the latest expertise of waiting around in line at Heathrow so lengthy to examine in that she skipped the checkin by two MINUTES although the aircraft was at the gate for another forty five minutes. The agent, and I use that word generously, necessary she acquire One more ticket to get a afterwards flight in a price of yet another $three hundred. Then proceded to tell her the seat can be assigned at the gate. OK, difficulty fixed. YOU THINK! In the event the gate is assigned she goes to have her seat assigned and the ‘AGENT’ who'd not allow for her on the very first flight cancelled her seat on both the first and second flight just after using her funds! So she wasn’t off that to start with flight yet, THE AGENT took her off! And now she wasn’t on the second flight for which she compensated further funds. Luckily we had been in communication and she spoke which has a supervisor who launched a seat to her. When she questioned who had cancelled the her reservation, they mentioned they did not know. This all happened inside a a few hour period of time. She finally boarded quarter-hour just before departure, I hope. So my spouse And that i contacted American Airlines to confirm if she was capable of get on the aircraft and who had cancelled her flight, considering the fact that there was a monetary transaction and no fiscal transaction comes about and not using a record of who designed it, one particular would think, for accounting and theft security applications on your own. My partner identified as very first and spoke to JAYNE FUENTES, a supervisor who following a extensive discussion gave us NO Facts. She could not notify us if my daughter received a seat over the flight, acquired about the plane, or who bungled the extra acquire. She genuinely mentioned that ‘They can be open up terminals and they don't sign up that is booking or accepting payment for just a seat reservation.’ Which is correct accounting in your case. So my partner thanked her politely for all her help at which stage I mentioned JAYNE FUENTES instructed us very little she was of no help in any way. Then I termed American Airlines and spoke to a different supervisor, JANE GRAY, a one who should not be permitted to reply telephones inside of a jail.
At sign in for flight 2356 my bag was considered by staff as outsized. Put in size Verify & Home Page was 1 inch to tall . My gripe- my husband with equivalent bag wasn't ( diff shade) requested to measurement Check out. observed several certainly way too tall bags previous Test pt. your shedding $.